Arine
Clinical Support Specialist (Temp-to-Hire)
Remote (United States of America) · Staff+ · Contract
Work authorization requiredDetected 113 days ago
Machine LearningData ScienceComplianceOutbound SalesProcess ImprovementCustomer SupportHIPAAEHR/EMRPharmacy PracticePatient CareCommunicationCollaborationMentoring
About the role
- Are you passionate about improving patients' lives?
- These calls may involve obtaining and accurately documenting health and contact information, scheduling appointments, resolving medication-related issues, and performing patient engagement activities.
- This is a patient-facing, phone-based role in a call center-style environment where you will spend the majority of your day engaging with patients, providers, and pharmacies by phone.
Responsibilities
- Participating in process improvement meetings and team meetings to optimize workflows
Requirements
- Ability to prioritize effectively and work in a fast-paced environment
- Comfort working in a metrics-driven environment where outcomes and quality are tracked
- A team player mindset with the ability to work independently
- Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)
- Obtaining patient information required for clinical interventions
Compensation
- Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually.
Benefits
- You'll have unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
- Throughout the temporary period, you will receive full benefits starting from day one.
- The posted range represents the expected hourly rate for this position and does not include any other potential components of the compensation package, benefits, and perks.
- Workload and scheduling demands increase during this time, and time off may be limited.
- Each year, the Clinical Care department observes a holiday shutdown of approximately 2-3 weeks between late December and early January.
- Escalating potential medication-related and health-related issues to a pharmacist
- Preparing and sending patient educational materials and other necessary items as needed
- Following established workflows while remaining flexible as processes evolve
Company info
- We are seeking a patient-centric, compassionate problem solver who is self-motivated, receptive to coaching and feedback, and thrives on helping others navigate healthcare challenges.
This listing is sourced directly from Arine's careers page and normalized into a canonical job model.