Citigroup

Sanctions Operations Client Experience Manager

Getzville New York United States · Full-time

Sponsorship not specified$83k-$124kDetected 5 days ago

SwiftExcelCustomer SupportLeadershipCommunicationMicrosoft Office

About the role

We place special emphasis on providing the highest quality services to our Clients combined with timely performance, while ensuring that operational activities are conducted in accordance with the Global Sanctions Policy.
Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

TTS Sanctions Ops - Client Experience Manager - VP is a management-level position responsible for accomplishing results to drive client resolution and support activities in coordination with the Sanctions Operations Hubs

8+ years relevant experience and knowledge of various payments & exceptional knowledge of Swift, XML and various other product processors is an added advantage
Good knowledge of PowerPoint, Excel, Outlook, Teams associated with graphic and analytical skills
Sanctions and/or Client service knowledge
Excellent Client communication and analytical skills
Fluency in English, both written and spoken
Effective skills in coordinating multiple tasks

Jul 24, 2026 ------------------------------------------------------
Automated Processing and AI
Our automated processing and AI do not involve relying on automatic or autonomous decision-making.
Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
Illinois residents - AI Notice and Right
View Citi's EEO Policy Statement and the Know Your Rights poster.

$82,800.00 - $124,200.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Competitive salary connected with annual salary review and discretionary annual performance bonus
Management supporting balanced and agile work (flexible working hours, home office)
Possibility to develop hard and soft skills thru training programmes and learning portals

Currently we are hiring for new Client Experience team that will provide dedicated service to Clients in Sanctions Screening Operations which is a specialized unit providing control services for payments.
This position requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas.

This listing is sourced directly from Citigroup's careers page and normalized into a canonical job model.