Blackbaud

Blackbaud

Customer Support Manager

Remote, United States of America

Sponsorship not specified$78k-$105kDetected 50 days ago
Agentic AISalesforceCRMCustomer SupportLeadershipCommunicationMentoring

About the role

  • Success in this role is measured by increased agent effectiveness, reduced case volume and customer effort, faster time to resolution, and stronger customer confidence in every interaction.
  • Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
  • The starting base pay is $77,700.00 to $104,500.00.

Responsibilities

  • Manager, Customer Support - YourCause The opportunity YourCause from Blackbaud supports some of the world's leading companies in managing their corporate impact programs.
  • Customer Support plays an increasingly central role in delivering a high-quality, consistent, and efficient experience across a diverse and global customer base.
  • This is an opportunity to lead a critical function through measurable evolution while maintaining strong, reliable day-to-day performance.
  • As Manager, Customer Support, you will lead Level 1 and Level 2 support teams, own the metrics that define success, and drive measurable improvement in how support is structured, delivered, and scaled.
  • AI capabilities that augment and progressively automate support work, including:

Skills

  • BLKB) is the world's leading cloud software company powering social good.

Compensation

  • The starting base pay is $77,700.00 to $104,500.00.

Benefits

  • Guided by our Intelligence for Good® vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
  • Benefits Include:

Equal opportunity

  • equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
Apply directly at Blackbaud →Create a free account for alerts like thisView Blackbaud immigration profile

This listing is sourced directly from Blackbaud's careers page and normalized into a canonical job model.