Conviva
IT Specialist
Foster City, CA · Mid · Full-time
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About the role
- Comfortable using a ticketing system (Jira Service Management or similar)
- Proactive and friendly, works well with limited direction, and willing to pitch in wherever needed
Responsibilities
- Able to balance day-to-day support with some ad-hoc project work as priorities shift
- Manage devices in Iru: enrollment, apps, profiles, FileVault, and lock or wipe requests
- Support endpoint security tools (CrowdStrike, Code42) and escalate incidents as needed
- Manage conference rooms, facility TVs, and the All Hands space, including AV setup and live meeting support
- Maintain hardware inventory and track software licenses and submit renewals
- Partner with IT engineers to test new rollouts and automate repetitive tasks
- Create and maintain IT documentation: how-to guides, knowledge base articles, and policies for data security, backup and retention, and acceptable use
Requirements
- Experience setting up conference rooms and AV, and supporting all-hands live meetings
Nice to have
- Hands-on admin experience with Okta, Google Admin, Microsoft 365, and an MDM (Iru, Jamf, or similar) is a plus
- It's a Plus If You Have
Skills
- Provide responsive, white-glove support to executives
- Manage e-waste and device disposal per company policy
- Escalate complex issues to vendors or IT engineers
- Experience using AI Tools
Compensation
- The expected salary for this full-time position is $85,000 to $100,000.
Benefits
- is determined by various factors such as qualifications, experience, relevant education or training.
This listing is sourced directly from Conviva's careers page and normalized into a canonical job model.