Cable ONE
Dispatch Specialist
Remote USA · Contract
Sponsorship not specifiedDetected 48 days ago
Customer SupportCommunicationMicrosoft Office
About the role
- For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.
- The Dispatch Specialist II assists field technicians and other departments to ensure customer commitments are met.
- Using Cable One Field Service Management and ACSR.
Responsibilities
- Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
- This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.
- Values each customer, while working hard to keep their business and support our communities.
Requirements
- High School Degree required.
- 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM).
- Less than one-year prior customer service experience required.
- Must be able to navigate the internet and be comfortable using various computer programs.
- Ability to work in a fast-paced, demanding environment and with good time management.
- Sets up locates and outages as required.
- Excellent verbal and written communication.
- Strong data-entry ability (alpha/numeric).
- Understanding of Outlook and GPS.
- Understanding of ServiceNow and ACSR
- Core Competencies
- Committed: Values each customer, while working hard to keep their business and support our communities.
- Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
- Proactive: Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
- Personal: Knows our customers well, and tailors our communications for such.
Compensation
- Annual community support to various organizations across the U.S.
Benefits
- Medical, dental, and vision plans - start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- Additional Perks
- Tuition reimbursement (up to $5,250 on 1st year)
- Up to $75/mo. cable/internet stipend (Phoenix associates)
Company info
- At Sparklight and Cable One, we keep our customers and associates connected to what matters most.
- Understand what our customers need and actively works to make their relationship with use seamless, easy, and rewarding.
- Knows our customers well, and tailors our communications for such.
- Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
- Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
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This listing is sourced directly from Cable ONE's careers page and normalized into a canonical job model.