Phamily
Account Manager - Speciality (Healthcare, Hybrid) - NYC
New York City · Full-time
H1B sponsorship availableDetected 13 days ago
HubSpotAccount ManagementLogisticsCustomer SuccessPatient Care
About the role
- This role has clear ownership, high visibility, and the opportunity to shape long-term client success.
- We are looking for a commercial-minded relationship builder who thrives in a fast-paced environment and is passionate about driving retention and account expansion through data-driven consultation.
Responsibilities
- Own a portfolio of specialty accounts, driving high retention and expansion revenue.
- Lead Quarterly Business Reviews (QBRs) focused on delivering clinical and financial ROI.
- Collaborate with product and marketing teams to share client feedback and influence the roadmap.
- Use HubSpot and AI tools to manage accounts efficiently and strategically.
- We're hiring an Account Manager to own and grow our specialty partnerships across oncology, cardiology, nephrology, and more.
- This is not a support role.
- You will directly influence how specialty providers deliver care and generate sustainable revenue through care management programs.
- You'll act as a strategic partner, helping clients translate Phamily's solution into real, measurable clinical and financial outcomes.
Requirements
- 3+ years in Account Management, Customer Success, or a similar relationship-focused role.
- Entrepreneurial DNA: A 'builder' mentality with the ability to operate effectively in high-ambiguity environments where processes may not be fully fleshed out.
- Experience with Value-Based Care models or Chronic Care Management (CCM) programs
- You are required to be in-person at our NYC office at least 3 days per week.
- Travel to client sites or industry events is encouraged and may be required.
Nice to have
- Preferred Requirements:
Compensation
- Salary Range: To be discussed
Benefits
- Potential to earn equity based on performance
- Medical, dental, and vision coverage for employees and dependents at a nominal cost
- Paid maternity leave
- FSA and Dependent Care account options
- You'll join a smart, humble, and collaborative team dedicated to improving healthcare.
Equal opportunity
- This position is not eligible for visa sponsorship
- Phamily is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.
Visa & Work Authorization
- This position is not eligible for visa sponsorship
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This listing is sourced directly from Phamily's careers page and normalized into a canonical job model.