Playlist
Product Manager, CRM
United States
Sponsorship not specified$99k-$140kDetected 12 days ago
ExpressComplianceProduct ManagementJiraStakeholder ManagementCRMResearchCommunication
About the role
- Serve as the definitive organizational leader and Subject Matter Expert (SME) for CRM, proactively evangelizing CRM best practices and driving strategic alignment across executive stakeholders and others.
- 5+ years of product management experience delivering software in an Agile environment.
- Experience owning CRM, lifecycle, or marketing automation products at scale, including SMS and email platforms, and automated journeys.
Responsibilities
- Additional responsibilities may be assigned as needed to support the team and business goals.
- Own and manage CRM and lifecycle roadmap and day-to-day backlog across all products in our B2B2C enterprise platform.
- Write user stories and acceptance criteria, and partner with design and engineering to ship end-to-end lifecycle experiences.
- Define success metrics and own post-launch measurement to track performance and drive iteration once in market.
- Own communication compliance and governance across channels, including TCPA, CAN SPAM, CCPA, consent and preference management, and opt-in and opt-out requirements.
- Comfortable partnering cross-functionally with engineering, design, data, legal or compliance, and go-to-market teams.
Requirements
- Strong customer research skills and ability to translate insights into clear requirements, user stories, and acceptance criteria.
- Experience with Jira and Atlassian tools.
Skills
- Proven prioritization and stakeholder management skills, including impact versus effort decision-making.
Compensation
- The base salary range for this position in the United States is $99,000 to $140,000.
Benefits
- The total compensation package for this position may also include a performance bonus, benefits and/or other applicable incentive compensation plans
Company info
- Manage our enterprise CRM product capabilities, including email, SMS, automated marketing journeys, and lifecycle management tools.
- Lead a cross-functional development team in an Agile environment, utilizing Jira and Atlassian tools to manage delivery, status reporting, and transparent stakeholder communication.
- Conduct customer discovery with enterprise clients and end users to identify problems, validate solutions, and define the value to be delivered.
Visa & Work Authorization
- Experience managing communication compliance and governance across channels, including consent, preference management, and opt-in/opt-out requirements.
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