Infineon Technologies Americas Corp.

Infineon Technologies Americas Corp.

Senior Sales Operations Specialist

Livonia, MI (United States) · Senior · Contract

Sponsorship not specifiedDetected 22 days ago
Data AnalysisData VisualizationProduct ManagementCRMSalesAccount ManagementPipeline ManagementAccountingForecastingExcelSAPLogisticsCustomer SuccessCustomer SupportPower ElectronicsLeadershipCollaborationPublic SpeakingOrganizational SkillsMicrosoft OfficeAccounts Payable

About the role

  • Ensure data completeness and accuracy throughout the Quote-to-Cash process.
  • Quoting Respond to RFQs in a timely manner, aligned with field sales, marketing, and the pricing office.
  • Ensure quote consistency and accuracy by referencing global quote history, VPA, and other data sources.

Responsibilities

  • in your new role Support Infineon's Automotive sales team by delivering outstanding customer support and driving operational excellence across quoting, pipeline management, forecasting, and analytics.
  • Customer Relationship Management Deliver a first-class customer support experience.
  • Maintain and improve customer satisfaction in collaboration with field sales.
  • Support customer requests related to opportunities (e.g., quotes, sample delivery, availability, product data, forecasting).
  • Support the VPA process as needed.
  • Collaborate with customer plants and purchasing teams to resolve forecast discrepancies quickly.
  • Plan and manage new product launches to ensure a seamless customer experience.
  • Execute product changes and discontinuations on schedule to support smooth transitions and profitability targets Sample Support Manage customer sample requests end-to-end.
  • Track on-time sample delivery to support key customer milestones.

Requirements

  • Develop a strong understanding of customer needs and processes

Nice to have

  • experience with SAP, CRM tools (including Microsoft Dynamics 365), Tableau, and JDA S&OP. #WeAreIn for driving decarbonization and digitalization.
  • As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT.
  • This means we embrace diversity and inclusion and welcome everyone for who they are.
  • We base our recruiting decisions on the applicant´s experience and skills.
  • Learn more about our various contact channels.
  • We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.
  • Click here for more information about Diversity & Inclusion at Infineon.
  • Driving decarbonization and digitalization.

Skills

  • Strong Microsoft Office skills (Word, Excel, PowerPoint).

Compensation

  • Livonia, MI Minimum of $59,300 base salary per year / Maximum of $90,000 base salary per year In addition, all employees will be eligible to participate in an incentive plan. #LI-ET1

Company info

  • Opportunity & Pipeline Management (Dynamics 365) Manage and track the opportunity pipeline for assigned customers in CRM (Microsoft Dynamics 365).
  • Partner with customers and internal stakeholders to resolve pricing/PO issues and manage credit/debit notes.
  • Accounts Receivable Support Monitor accounts receivable for assigned customers and help resolve credit issues in alignment with Infineon's Credit & Collections team.

Visa & Work Authorization

  • gion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care st
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