GitHub
Staff Customer Success Manager
United States · Staff+
Sponsorship not specifiedDetected 174 days ago
GitDevOpsStakeholder ManagementAccount ManagementPipeline ManagementCustomer SuccessLeadershipCollaborationMentoring
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 9 green-card filings in this occupation, 100% were for a worker who already held the job.
Green-card follow-through: 100%
Of 5 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 483 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Leveraging your deep experience and a data-driven approach, you guide customers in measuring adoption activities against Key Performance Indicators (KPIs), using tools such as GitHub value maps to align customer needs with the right solutions and processes.
- You are highly effective at collaborating with internal cross-functional teams, including Sales, Engineering, Product, Services as well as Microsoft account teams and other key stakeholders to ensure seamless execution of customer strategies.
- You are accountable for operational excellence and customer health, ensuring process compliance, managing your portfolio, and resolving blockers using key tools and insights.
Responsibilities
- Build trusted executive relationships within highly complex large enterprises, influencing key decision-makers and advocating for customer outcomes through credible, data-driven insights.
- Leverage analytics and customer intelligence to inform adoption strategies, optimize KPIs, and demonstrate measurable business value through strategic success plans.
- Orchestrate cross-functional collaboration to remove blockers, align technical and business resources, and deliver cohesive account strategies that accelerate secure adoption and tangible results.
- synthesize customer insights to shape internal priorities and maintain stakeholder alignment.
- Own the outcome
- Create clarity
- Deliver success
Requirements
- Required/Minimum Qualifications
- OR Bachelor's Degree in Business, Engineering, Technology or related field AND 8+ years experience in the above areas
- OR Master's Degree in Business, Engineering, Technology or related field AND 6+ years experience in the above areas
- 5+ years' experience working at Enterprise SaaS B2B Software / AI First companies or relevant consulting experience
- Ability to travel up to 25% to serve business or customer needs
- 10+ years experience in customer success management, software adoption management, technical account management, professional services consulting, service delivery management, or customer-facing program management, executive stakeholder management
- OR equivalent experience
- Preferred Qualifications
- Strong preference for deep experience in regulated industries (financial services, manufacturing, healthcare, government and life sciences)
- Compensation Range
- The base salary range for this job is USD $100,880.00 - USD $267,680.00 /Yr.
Nice to have
- 5+ years' experience in change management and/or technology adoption
- Prior experience supporting products in the DevOps, DevSecOps, Developer AI or SDLC industry
- Ability to be dynamic in approach to work while also managing ambiguity
- Customer-obsessed
- Diverse and inclusive
Skills
- About GitHub
- In this role you can work from Remote, United States
Compensation
- The base salary range for this job is USD $100,880.00 - USD $267,680.00 /Yr.
- On target earnings (OTE) is based on a 80/20 base salary/sales incentive.
- These pay ranges are intended to cover roles based across the United States.
- An individual's base pay depends on various factors including geographical location and review of experience, knowledge, skills, abilities of the applicant.
- At GitHub certain roles are eligible for benefits and additional rewards, including annual bonus and stock.
Company info
- GitHub is the world's leading AI-powered developer platform with 150 million developers and counting.
- We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA).
- Many of the apps and programs you use every day are built on GitHub.
- Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
- At GitHub, our goal is to create the space you need to do your best work.
- We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are-because we know that people flourish when they can work on their own terms.
- Join us, and let's change the world, together.
- EEO Statement
- GitHub is made up of people from a wide variety of backgrounds and lifestyles.
- We embrace diversity and invite applications from people of all walks of life.
- We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences.
- Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
- Drive strategic alignment and business outcomes across internal teams and customer organizations, grounded in a deep understanding of customers' business priorities and needs, and demonstrating an ability to speak to trends that affect regulatory industries in particular.
- Guide customers through digital and AI transformation, serving as a strategic partner in defining, executing, and scaling initiatives while proactively managing compliance, risk, and change.
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences
This listing is sourced directly from GitHub's careers page and normalized into a canonical job model.