Muckrack

Press Release Operations Specialist

Remote (United States)

Sponsorship not specifiedDetected 43 days ago

ComplianceCRMPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationCollaboration

About the role

Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn.
We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
This is an excellent opportunity for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering exceptional customer experiences.

Maintain and improve internal documentation, workflows, and operational processes
Partner closely with Customer Support, Customer Success, Product, and Engineering teams to resolve customer issues
Consistently delivering accurate and timely support for press release distributions
Building expertise in Muck Rack's press release and newsroom products
Ability to manage multiple priorities and deadlines simultaneously
Below you'll find an outline of the interview plan for our Solutions Support Specialist role.
Experience in customer support, operations, or customer-facing roles is preferred

Familiarity with PR, media relations, press release distribution, or newsroom workflows is a plus
AP Style familiarity is a plus
Experience supporting SaaS products, CRM systems, or ticketing platforms is preferred

Muck Rack is the leading SaaS platform for public relations and communications professionals.

In the US, the starting salary for this role is $27/hour.
Total compensation for this role consists of base salary and a quarterly bonus plan.
We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.
For all other countries, we have competitive pay bands based on market standards.
Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company.
We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors.

Support customers through the press release distribution process from submission to delivery
Assist customers with newsroom management and publishing functionality

egard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran stat

This listing is sourced directly from Muckrack's careers page and normalized into a canonical job model.