Perk
Account Manager, SMB - US
Boston · Senior
Sponsorship not specified$12k-$16kDetected 35 days ago
Account ManagementProblem SolvingTime Management
About the role
- We are looking for a customer-oriented and result-driven candidate to join our Account Management Team.
- As an Account Manager at Perk, you will be actively contributing to our continued customer satisfaction as well as working to increase growth and margin within existing accounts.
- In this role you will be responsible for a portfolio of small and medium sized accounts within the North American market.
Responsibilities
- someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
- knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.
- Care for your furry friends through partner discounts on pet insurance
Skills
- Great prioritization and time management skills.
Compensation
- Compensation for this role is a combination of salary, commissions, and stock options.
- The base salary is $87,000 and the total on-target earnings (base + commission) are $108,000.
- The commission structure will be tied to the achievement of revenue & retention targets.
- AI is embedded in how we work across every function.
- The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters.
- We don't expect you to be an AI expert, but we do expect you to be curious and intentional about it.
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 "Work from Anywhere" days per year
Benefits
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
- Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
- Rest assured that you're covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Focus on your family with 12-16 weeks' paid parental leave
Company info
- Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.
- We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem http://www.perk.com/shadow-work-report.
- Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
- At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.
- Own a portfolio of SMB (small and medium) customers and develop a high level of customer engagement with your contact and key decision makers within your accounts.
- Gain a deep understanding of your customers business and be able to leverage this information to ensure that the customer maximizes their usage of Perk.
- Identify growth opportunities and develop your portfolio by adding new business opportunities.
- Leverage data analytics to provide clients with regular business reviews, reports and presentations to senior stakeholders.
- Be an expert on the portfolio of Perk products in order to meet & exceed quarterly targets of up-selling and cross-selling.
- Develop strong relationships with your clients that will shape their business travel programs.
- Identify common problems within each account and develop strategies to solve issues in a timely manner whilst creating methods to ensure long term solutions.
- Act as a key contact between the internal Perk teams and the Account Management Team, to ensure product integrations during roll-outs are as smooth as possible.
- Effectively prioritize your time in order to maximize impact in key business areas.
- Relevant account management or customer success experience.
This listing is sourced directly from Perk's careers page and normalized into a canonical job model.