Kasa Living, Inc.
Hospitality Associate
Pittsburgh, Pennsylvania · Full-time
Sponsorship not specifiedDetected 11 hours ago
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The Hospitality Associate role is an on-site facilitator of everything that the Kasa guest will experience during their stay.
- As a Hospitality Associate in the Pittsburgh market, you will have end-to-end ownership over the guest experience onsite at The Maverick location.
- You will be actively communicating through text, phone, email, WhatsApp, Slack, all while prioritizing guest needs and delivering phenomenal service.
Responsibilities
- Drive quality outcomes through increased guest satisfaction.
- Build relationships with local favorites and encourage partnerships.
- Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive excellent guest service and results.
- Functional Self-Management: Works with minimal supervision, manages own time effectively, maintains control over all current projects/responsibilities.
- Role Objective 1: Drive quality outcomes through increased guest satisfaction.
Requirements
- Guest-Centric Mindset: Multiple years of experience in a hospitality or service industry working backward from the guests' needs to deliver positive experiences and interactions.
- Required policy information:
Skills
- Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work.
Compensation
- The Pay: The starting base pay for this role is $18.00 and is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes.
Benefits
- This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
- Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
- We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.
- Health Coverage:
Company info
- Be a part of our East Portfolio Operations, a team passionate about delivering seamless experiences for our guests.
- Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries.
- Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.
- Save when you book on kasa.com
- A typical schedule for this role is based on business needs, including nights, weekends and holidays (we are in the hospitality industry).
- Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.
- We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.
Equal opportunity
- Kasa is an Equal Opportunity Employer.
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This listing is sourced directly from Kasa Living, Inc.'s careers page and normalized into a canonical job model.