Gdit
Customer Success Manager - Secret Clearance – Fort Meade (Hybrid)
USA MD Fort Meade
No sponsorship$108k-$127kDetected 3 days ago
CybersecurityAgileCustomer SuccessLeadershipCommunicationCritical ThinkingOrganizational SkillsCompTIA
About the role
- The likely salary range for this position is $107,744 - $126,500.
- To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
- We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
Responsibilities
- Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.
Requirements
- Travel Required:
- You are expected to be on camera during virtual interviews.
- CompTIA Security+ certification, or higher for IAT Level II DoD 8570 certification
Skills
- Communication, Critical Thinking, Customer Success, Problem Resolution, Scheduling Certifications:
- None Experience:
- 8 + years of related experience US Citizenship Required:
- Job Description:
- Meaningful work and mission impact:
- Advocate for the customer to help ensure their positive experience
- Help clients take full advantage of program offerings and maximize business growth opportunities
- Facilitate success for customer-facing requirements, changes, events, incidents, or problems
- Conduct demonstrations of delivered solution capabilities
- Assist with the planning of customer-facing services, features, and capabilities
- Work with senior leadership both internal and external on planning and executing tasks using Agile methodologies
- Participate in Scrum calls
Compensation
- The likely salary range for this position is $107,744 - $126,500.
- This is not, however, a guarantee of compensation or salary.
- Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Benefits
- Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Company info
- As a Customer Success Manager for our ICAM program you will be responsible for advocating, supporting, facilitating, and other related activities that help ensure a positive experience for solution clients and end-users during implementation, solution delivery, and operations of hosted customer applications.
- You will be working day-to-day with internal and external customers and stakeholders, including operators, end-users, engineering, development, integration, and program stakeholders.
- You will ensure that CSM activities are performed in accordance with program objectives, policies, regulations, and requirements.
Equal opportunity
- Employer / Individuals with Disabilities / Protected Veterans
Visa & Work Authorization
- 8 + years of related experience US Citizenship Required:
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