Airbnb
Community Crisis Investigator
United States · Senior
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Green-card follow-through: 80%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe.
- Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
- You assess incidents and bring what you learn back to the team.
Responsibilities
- Outline and drive the case management actions needed for stakeholders to respond effectively, keeping the response moving inside the incident's timeline.
- Keep the case management tool accurate for your own cases and raise data or backlog problems you notice, so the team's view of the global caseload stays trustworthy.
- Maintain case documentation and trackers to a standard that supports accurate analytics and clean handoffs within and across regions.
- Proven track record of working collaboratively with multi-functional leads in a matrixed organization.
Requirements
- 6+ years of experience in customer support or front-line work handling escalated, sensitive cases, including crisis or survivor-facing work such as a crisis line, victim advocacy, emergency response, or trust and safety.
Compensation
- $106,000 - $125,000 USD
- We'll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process.
Benefits
- Ability to work a flexible schedule, including nights and weekends as needed.
Company info
- We strive to also provide a disability inclusive application and interview process.
- Pay Range $106,000 - $125,000 USD Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities.
Equal opportunity
- Airbnb values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- All individuals seeking employment at Airbnb are considered without regard to race, color, religion, national origin, age, gender, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, gender expression, sexual orientation, or any other legally protected characteristic.
- How We'll Take Care of You:
- Our job titles may span more than one career level.
This listing is sourced directly from Airbnb's careers page and normalized into a canonical job model.