Monark
Order Processing Associate
White Rock, British Columbia · Full-time
Sponsorship not specifiedDetected 14 days ago
ExcelLogisticsProcess ImprovementCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- You'll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.
Responsibilities
- Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.
- Service Fulfillment Support
- Maintain detailed written documentation of all interactions and progress.
- Proactively manage timelines and flag delays to appropriate team members.
- 1+ year of experience in customer service, order processing, or support roles.
- Ability to multitask and manage deadlines in a fast-paced, process-driven environment.
- Experience in administrative, coordination, or logistics support.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.
Requirements
- Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).
Nice to have
- Familiarity with service intake or case management processes.
- Bilingual or multilingual skills are an asset.
Skills
- Clearly communicate with clients and providers throughout the service process.
- Serve as a primary point of contact for client inquiries related to service status and timelines.
- Provide regular updates to clients via phone, email, or the client portal.
- Coordinate the intake of new client service requests.
- Follow up with providers and other stakeholders to obtain necessary information or approvals.
- Ensure timely processing and tracking of each case from start to completion.
- Take ownership of assigned cases and see each through to resolution.
- Escalate complex issues when needed and contribute to process improvement ideas.
Company info
- Work with leaders who value empathy, accountability, and your growth.
- Ability to work independently and as part of a team.
- This is a permanent position with room to grow and develop.
This listing is sourced directly from Monark's careers page and normalized into a canonical job model.