Asana
Enterprise Solutions Engineer, Service Management
New York City
Sponsorship not specified$157k-$179kDetected 20 hours ago
Data StructuresProduct ManagementProduct StrategySalesAccount ManagementCustomer SuccessLeadershipCollaborationMentoringPublic Speaking
About the role
- You will bridge the gap between the voice of the business and the voice of the customer, gathering first-party insights to help shape how our product, demos, and technical positioning evolve.
- This role can either be fully remote or based in our New York City, San Francisco, or Chicago offices with an office-centric hybrid schedule.
- If based in-office: The standard in-office days are Monday, Tuesday, and Thursday.
Responsibilities
- In this role, you will be at the ground floor of an emerging go-to-market motion, partnering with a dedicated Account Executive to build repeatable technical plays for Asana Service Management across IT and service teams.
- Partner with the incubation Account Executive to lead technical validation for IT and service team opportunities within mid-market accounts, managing everything from discovery to tailored product demonstrations and close.
- Translate complex customer pain points and service delivery workflows (such as request intake, triage, and fulfillment) into practical solution designs and compelling business value narratives for IT leaders.
- Collaborate cross-functionally with core Account Executives, Customer Success Managers, and core Solutions Engineers to uncover and support expansion opportunities within existing accounts.
- Build repeatable demo assets, technical collateral, and structured feedback loops to enable the broader field organization as this service management motion scales.
- Capable of explaining technical concepts clearly and credibly, including workflow design, data structures, integrations, and automation concepts.
- Career coaching & support
Requirements
- Familiarity with service management methodologies (like ITIL, SLA frameworks, or incident workflows) or experience with ticketing, identity, and workflow automation systems is a plus.
Compensation
- Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission.
Benefits
- Mental health, wellness & fitness benefits
- Inclusive family building benefits
- Long-term savings or retirement plans
Company info
- Asana is a leading platform for human + AI collaboration.
- Millions of teams around the world rely on Asana to achieve their most important goals, faster.
- Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation.
- We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly.
- With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
- Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.
- Advise customers on solution architecture, integrations, administration considerations, and deployment approaches to ensure a confident and seamless fit within their existing technology landscape.
This listing is sourced directly from Asana's careers page and normalized into a canonical job model.