Elevance Health
Customer Care Representative II/III
GA-COLUMBUS, 6087 TECHNOLOGY PKWY, USA · Mid · Full-time
Sponsorship not specifiedDetected 5 hours ago
AccessibilityOutbound SalesHRISCustomer SupportResearchCommunicationCollaborationProblem Solving
Stay score
odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 122 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Responds to inquiries from policyholders, providers and/or others for information and assistance
- Outbound calls are conducted in the ZipDrug business area
- Training Hours: Monday -Friday 830am - 5pm
Responsibilities
- This policy promotes an environment built on in-person interaction, communication, and immediate support.
Requirements
- CCR II: Requires a HS diploma or equivalent and a minimum of 1 year of the company's experience in an automated customer service environment
- Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment
- CCR III: Requires a HS diploma or equivalent and a minimum of 3 years of the company's experience in an automated customer service environment
Nice to have
- Preferred Skills, Capabilities, and Experiences:
- The majority of each day will be spent on the phone.
- Ability to work from home with hard-wired internet access and a quiet and private workspace strongly preferred.
- A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact preferred.
- A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer preferred.
Skills
- Flexible and quick learner, willing to adapt to changing customer and business needs preferred.
Compensation
- Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health.
Company info
- Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
- How We Work
- At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
- We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
- Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler.
- We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.
- At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates.
- Our values and behaviors are the root of our culture.
- They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.
- Elevance Health operates in a Hybrid Workforce Strategy.
- Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week.
- Specific requirements and expectations for time onsite will be discussed as part of the hiring process.
- The health of our associates and communities is a top priority for Elevance Health.
- We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza.
- If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation.
- Elevance Health will also follow all relevant federal, state and local laws.
- Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.
- Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
- Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.
- NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date.
- Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM.
- In other words - the job is posted until 3/13, not through 3/13.
Visa & Work Authorization
- ent Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gend
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This listing is sourced directly from Elevance Health's careers page and normalized into a canonical job model.