zdfirm

Team Lead - Records & Investigations

Austin, Texas, United States

Sponsorship not specifiedDetected 20 days ago

AuditingProcess ImprovementVendor ManagementLeadershipCommunicationMentoringOrganizational SkillsMicrosoft Office

About the role

Zinda Law Group is a rapidly growing personal injury law firm committed to helping people during some of the most difficult moments of their lives.
This role is remote or hybrid, if you are in the Austin, Texas, area.

Support investigative work, including locating witnesses, conducting background checks, coordinating inspections, identifying sources of recovery, and gathering information needed to prove the client's case.
Help build, maintain, and improve workflows, checklists, templates, and standards for records and investigations work.
Support a metrics-driven, process-oriented department that delivers consistent results.
The ideal candidate has law firm experience and has helped lead team execution through training, coaching, work review, workflow management, issue escalation, KPI reporting, vendor follow-up, and process improvement.

At least 1-2 years of experience leading, training, coaching, auditing work product, managing workflows, resolving escalations, reporting on KPIs, or supervising team execution required.
Experience managing vendors or holding third-party service providers accountable.
College degree or paralegal certificate required.
Strong understanding of legal case documentation, records retrieval, provider communication, and litigation support.
Excellent technology utilization skills and ability to work efficiently in case management systems, Microsoft Office, and related platforms.
This person should bring leadership, ownership, urgency, attention to detail, and the ability to hold both internal team members and third-party vendors accountable.
At least 3 years of law firm experience required, with 2+ years in personal injury, medical records, investigations, litigation support, or case-building work strongly preferred.
Highly organized, detail-oriented, and process-driven.
Excellent written and verbal communication skills.
Able to work in a fast-paced environment and manage multiple priorities.
Strong judgment, ownership, and follow-through.
Able to maintain confidentiality and handle sensitive information appropriately.
Strong team-oriented mindset and willingness to help wherever needed.
Compensation & Benefits
Zinda Law Group offers competitive compensation and benefits, including:

Legal Assistant - Investigations and Paralegal - Medical Records.
Serve as the day-to-day lead for the Medical Records and Investigations team.
Train, coach, and guide Legal Assistants - Investigations and Paralegals - Medical Records.

Records & Investigations Team Lead
Position Summary
We are see king a highly organized, detail-oriented, and experienced Records & Investigations Team Lead to oversee the team responsible for medical records, investigative documentation, and vendor-supported records and investigations work.
This role reports to the

Zinda Law Group is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected status as required by applicable law.
By submitting this application, I understand Zinda Law Group may use and review publicly available information about me in order to assess my suitability for employment.

This listing is sourced directly from zdfirm's careers page and normalized into a canonical job model.