Liberty Software
Pharmacy Account Executive (Pharmacist)
Grapevine, TX
No sponsorshipDetected 9 days ago
CSSSalesAccount ManagementPerformance ManagementCustomer SupportPharmacy PracticeLeadershipCommunication
About the role
- Use your pharmacy expertise to help clients succeed with innovative software!
- We're excited to grow our team by hiring a Pharmacy Account Executive (Pharmacist) who will be responsible for driving customer retention, managing the Client Services Supervisor (CSS), and providing expert software solutions and advice.
Responsibilities
- Provide guidance and support to the Client Services Supervisor to ensure effective team management and customer service delivery
- Assist with complex technical issues and provide advanced support when necessary
- Perform regular account reviews to assess customer satisfaction and software usage
- Develop action plans based on account reviews to enhance customer experience and software utilization
- This role involves handling product ideas, conducting workflow calls, and performing account reviews to ensure optimal customer satisfaction and support.
Requirements
- PharmD degree required
- Expertise in pharmacy software solutions
- Ability to handle escalated calls and complex issues effectively
- Proven experience in customer support and retention
- Strong leadership and communication skills
Benefits
- 100% employer-paid medical and life insurance for employees, with optional dental and vision coverage at no cost
- Family coverage available with Liberty contributing 50% of the premium
- Employer contributions to Health Savings Accounts (HSA )
- Generous paid time off and paid holidays
- Tuition reimbursement and continuing education support
- Adoption expense reimbursement
- Dependent Care Flexible Spending Account (FSA) for tax savings on childcare
- Confidential counseling resources for mental health, financial planning, and more, via Optum EAP
Company info
- Create and execute strategies to retain customers and reduce churn
- Identify at-risk customers and proactively address their concerns to prevent loss
- Offer expert advice on software-related issues and solutions to customers and team members
- Work with customers to optimize their use of the software, ensuring they are leveraging all available features
- Lead workflow calls with customers to review their processes and identify opportunities for improvement
- At Liberty Software, we proudly partner with client pharmacies across the country, helping them support their patients with powerful, user-friendly software.
Visa & Work Authorization
- Liberty Software does not offer employment sponsorship opportunities for this role (e.g., H-1B, OPT, or other work visa status)
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This listing is sourced directly from Liberty Software's careers page and normalized into a canonical job model.