Figure

Account Administration Associate

Reno, NV

No sponsorshipDetected 12 days ago

Outbound SalesProcess ImprovementCustomer SupportCommunicationProblem SolvingAdaptabilityOrganizational Skills

About the role

We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services.
You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy.
In the AAA role in the Servicing department, you will learn all things

Collaborate and process requests from other Figure internal operational departments
Provide technical support and troubleshooting on a variety of potential issues

Successfully complete the required compliance training
Complete mandatory security awareness training within required timeframes.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

BA/BS from an accredited university preferred with
Customer service experience with loan products such as HELOC, Mortgage, Personal Loans preferred
2 years of loan administration functions (Escrow, subordinations, payments, etc) preferred

Earn up to $59,800 a year in total compensation
15% annual bonus target, paid monthly
This is the compensation range for the role in the United States.
Actual compensation may vary based on a candidate's experience, skills, location, internal equity, and evolving business needs.
While most offers are generally made within the middle of the range, final compensation is determined based on the factors above.

FIGR) is transforming capital markets through blockchain.
We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets.
From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls
Educate customers on servicing processes and procedures with knowledge and enthusiasm

This listing is sourced directly from Figure's careers page and normalized into a canonical job model.