Constant Contact
Upsell Consultant - Hybrid
Waltham, MA · Contract
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About the role
- Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online.
- We're energized by new challenges and new possibilities-and we're just getting started!
Responsibilities
- Apply a foundational sales methodology to conduct value-based conversations, understand customer needs, and recommend solutions that support their marketing goals.
- Maintain accurate and timely records of customer interactions, follow-up activities, and sales outcomes in Salesforce.
- Deliver a positive and professional customer experience during every interaction.
- Motivated to deliver results and achieve individual goals and targets.
- Organized and able to manage a high volume of customer interactions and follow-up activities.
- Able to develop and maintain strong knowledge of Constant Contact's product suite and support processes.
- You'll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
Requirements
- Bachelor's degree or at least one year of relevant sales experience, preferably in an inside-sales, technology, or high-volume environment.
Nice to have
- Experience working with small businesses is preferred.
- Experience using Salesforce, Google Workspace, or similar platforms is preferred.
Skills
- There's something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.
Compensation
- However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have
Benefits
- We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
Company info
- At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner.
- As an Upsell Consultant at Constant Contact, you'll work with current and former customers to help them get greater value from our suite of digital marketing products.
- You'll also execute winback strategies by connecting with former customers, understanding why they left, and identifying opportunities to regain their business.
- Make a high volume of outbound calls to warm leads and former customers. 100+ dials a day
- Educate customers on relevant products, features, packages, and add-on functionality.
- Execute winback strategies by engaging former customers who left 90 or more days ago, understanding why they left, and identifying opportunities to regain their business.
- We're dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
Equal opportunity
- We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture.
Visa & Work Authorization
- We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status prote
This listing is sourced directly from Constant Contact's careers page and normalized into a canonical job model.