Fictiv
Senior Customer Care Specialist (MISUMI - Schaumburg, IL)
Schaumburg, IL · Senior
Sponsorship not specifiedDetected 7 days ago
Product ManagementExcelProcurementERPCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- About MISUMI Americas MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions.
- Senior Customer Care Specialist (Customer Operations) - MISUMI Make an Impact At MISUMI (the parent company of Fictiv), we don't just process orders-we power the supply chains behind some of the world's most innovative companies.
- As a Senior Customer Care Specialist, you'll be at the center of that experience-owning complex customer interactions, solving technical and operational challenges, and ensuring every order is executed with speed, accuracy, and care.
Responsibilities
- Own the customer experience end-to-end for quotations and sales orders-ensuring fast, accurate execution within our 30-minute turnaround expectations
- Serve as a primary point of contact for quality and service issues, partnering cross-functionally to drive timely and effective resolutions
- Leverage internal tools and systems (ERP, case management) to drive first-contact resolution and operational excellence
- Build deep product and process knowledge to support technical inquiries and customer decision-making
- Proven ability to manage multiple priorities under tight deadlines without sacrificing quality
- Help us continue to build a world-class organization that values the contributions of all of our teammates
Requirements
- 6+ years of experience in customer support, customer operations, or order management (preferably in a technical or manufacturing environment)
- Strong ability to navigate technical product discussions (e.g., specifications, compatibility, or configurations)
- Experience working cross-functionally to resolve issues and improve outcomes
- Proficiency in Microsoft Office (Excel, Outlook, Word) and comfort working in ERP or ticketing systems
Compensation
- This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
- We may ultimately pay more or less than the posted range, and the range may be modified in the future.
- An employee's pay within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location and prevailing minimum wage, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
- Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.
- The amount and availability of any bonus, commission, or any other form of compensation for any particular employee remains in the Company's sole discretion unless and until paid and may be notified at the Company's sole discretion, consistent with the law.
Benefits
- Have an 'always learning' mindset that celebrates learning, not just wins.
Company info
- About MISUMI Americas
- MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions.
- By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle.
- With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.
- Senior Customer Care Specialist (Customer Operations) - MISUMI
- Make an Impact
- At MISUMI (the parent company of Fictiv), we don't just process orders-we power the supply chains behind some of the world's most innovative companies.
- You'll serve as a trusted partner to customers and internal teams alike, delivering a seamless experience that directly impacts customer satisfaction and business success.
- This is a high-impact role for someone who thrives in fast-paced environments, brings strong technical curiosity, and takes pride in delivering exceptional service.
- Act as a trusted advisor and advocate for customers, navigating product specifications, pricing, availability, and order status with confidence
- Bring diverse perspectives and experience to our culture and company.
- Excel at being part of a strong, empathetic team.
This listing is sourced directly from Fictiv's careers page and normalized into a canonical job model.