HighFive Healthcare

Customer Success Manager, Key Accounts

Kitchener, Canada

Sponsorship not specified$78k-$91kDetected 36 days ago

Customer SuccessCommunicationProblem SolvingTime ManagementOrganizational Skills

About the role

First and foremost, you love working with customers and helping them realize value by achieving (or exceeding!) their goals.
With several years of CS experience under your belt, you're known as an excellent communicator, confident meeting facilitator, and cross-functional collaborator.
Picking up new technology skills excites you, and even though you might not know much about cloud telephony right now, the idea of learning the ins and outs of Dialpad gets you pumped.

Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolution.
Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
Build and ship agentic AI products that are redefining how companies operate

Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.

Minimum 2-5+ years of customer success experience at a SaaS company.
Experience working with and general knowledge of Telecommunications and Contact Center space preferred.
Experience and comfort interacting with and influencing C-level executives.
Strong presentation, meeting facilitation, and written communication skills.
Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
Ability to work cross-departmentally.
Work at the center of the AI transformation in business communications
Join a team where AI amplifies every employee's impact
Competitive salary, comprehensive benefits, and real opportunities for growth

For exceptional talent based in Ontario, Canada the target base salary range for this position is posted below.
Our salary ranges are determined by role, level, and location.
Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in Ontario role postings reflect the base salary only, and do not include bonus, equity, or benefits.
Competitive salary, comprehensive benefits, and real opportunities for growth

Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

As a Customer Success Manager, you'll be a trusted advisor to your assigned customers to increase the value our solution delivers to their organization.
You're passionate about CS and dedicated to delivering positive customer and company outcomes.
Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution.
Maintain a deep grasp of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs.

This listing is sourced directly from HighFive Healthcare's careers page and normalized into a canonical job model.