ConnectWise
Professional Services Consultant
US-Remote · Mid
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About the role
- We see you and value you for your unique contributions.
- Consultants provide advanced configuration, process optimization, and strategic guidance to clients while mentoring junior team members and contributing to best practices across the organization.
Responsibilities
- Lead full lifecycle implementation projects or workstreams, ensuring delivery within scope, timeline, and quality expectations.
- Facilitate client meetings, including discovery, solution design, status updates, and training sessions.
- Proactively identify and manage risks, scope changes, and dependencies across project phases.
- Collaborate with cross-functional teams (e.g., product, support, sales) to resolve issues and enhance client solutions.
- Support pre-sales or scoping activities as a technical advisor when needed.
- Design, configure, and optimize ConnectWise solutions to address both technical and business requirements.
- Ability to independently manage full implementation projects, balancing scope, timelines, and stakeholder expectations.
- Strong consultative and problem-solving skills, including the ability to design solutions for complex business and technical challenges.
- Deep technical expertise in ConnectWise platforms, with the ability to configure, troubleshoot, and optimize solutions.
- Ability to analyze data, workflows, and requirements to develop structured, scalable solutions.
Requirements
- Bachelor's degree in related field or equivalent business experience
- 4+ years of relevant experience
- 0-10% travel may be required
- Knowledge, Skills, and/or Abilities Required:
Skills
- Effective communication and stakeholder management skills, including facilitating discussions and influencing decisions.
- Collaborative approach, working effectively across teams and supporting knowledge sharing.
- Accountability and ownership, consistently delivering high-quality outcomes with minimal oversight.
- ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC.
- Our company is powered by our connections, our colleagues, and our community.
- Game-changers, innovators, culture-lovers-and humankind.
Benefits
- Educational/Vocational/Previous Experience Recommendations:
Company info
- If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
Equal opportunity
- ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment.
Visa & Work Authorization
- , age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, mar
This listing is sourced directly from ConnectWise's careers page and normalized into a canonical job model.