Mindfulhealthsolutions

Mindfulhealthsolutions

Patient Care Technician

Oakland, CA · Full-time

Sponsorship not specifiedDetected 22 days ago
ComplianceExcelCustomer SupportHIPAAEHR/EMRPatient CareFDA RegulatoryCommunicationMicrosoft Office

About the role

  • Working in a high-volume medical office, the Patient Care Technician provides friendly customer service while administering interventional mental health treatments that can include Transcranial Magnetic Stimulation (TMS), Esketamine and IV Ketamine therapies.
  • In addition, Patient Care Technicians are responsible for contributing to all administrative aspects of the practice, including but not limited to scheduling, insurance verification, collections management and patient check in/check out.
  • No weekends 7 paid holidays + 1 Float Holiday per year.

Responsibilities

  • Maintain accurate schedules, patient demographics, and insurance information.
  • Manage multiple phone lines and respond to email inquiries from current and prospective patients promptly.
  • Qualifications Deliver exceptional customer service to prospective patients, ensuring a superior experience.
  • Foster excellent communication and collaborate effectively within a team environment.
  • Engage professionally with current and potential patients, clinic staff, physicians, and support departments.
  • Our clinics are designed to provide patients, practitioners, and employees with a modern, relaxed, and people-centered experience.

Requirements

  • Current Basic Life Support (BLS) certification required
  • must be maintained throughout employment.
  • Proficiency in Microsoft Word and Excel, coupled with robust computer and data entry skills, is mandatory.
  • Preferably hold an Associate's or Bachelor's degree

Compensation

  • $2 2.00 to $24.00 per hour.
  • This information reflects the anticipated base salary range for this position based on current national data.
  • Minimums and maximums may vary based on location.
  • Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
  • The employee may be eligible for bonuses and other forms of compensation.
  • No weekends 7 paid holidays + 1 Float Holiday per year.

Benefits

  • Mindful Health Solutions is a leading outpatient psychiatry group dedicated to helping patients heal and thrive.
  • We are transforming outpatient mental healthcare by providing advanced, evidence-based interventional treatments, including Transcranial Magnetic Stimulation (TMS), Esketamine therapy, and IV Ketamine Infusion Therapy.
  • Guided by nationally recognized clinical experts, we offer compassionate, comprehensive mental healthcare.
  • Competitive Paid Time Off (PTO) accrual structure.
  • Provide compassionate patient care, building trust and rapport, especially with patients facing mental health challenges like depression and anxiety.
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