Telus Digital

Senior Product Strategy Manager (CXAI)

Toronto, ON · Senior

Sponsorship not specifiedDetected 20 days ago

Product ManagementProduct StrategyStakeholder ManagementCustomer SupportLeadershipCollaborationPublic SpeakingOrganizational Skills

About the role

The Senior Product Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state.

Lead end-to-end activation of new vendor partnerships and internal tools - from scoping and evaluation through GTM and post-launch
Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams
Lead SLT-level updates and cross-functional working sessions
Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs
Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams
Establish and manage the PMO intake and governance process for new product and partnership requests across business units
Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs
Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale.
As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
Experience with pilot design, partner onboarding, or enterprise deployment programs is a strong asset
Familiarity with AI, automation, or workforce management platforms
Experience in a management consulting or business transformation environment
Demonstrated experience leading centralized PMO or product operations functions - managing intake, governance, and cross-functional delivery
Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership
Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes
Highly organized and structured - able to manage multiple workstreams, track dependencies, and maintain momentum across teams
Strong written and verbal communicator; able to synthesize complex programs into clear narratives and actionable deliverables
Exposure to revenue operations, commercial enablement, or channel partner programs

BPO, contact center, CX technology, or enterprise SaaS background strongly preferred

Welcome to TELUS Digital https://www.telusdigital.com/ - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital https://www.telusdigital.com/ acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
This role will operate remotely in the Canada or in our Toronto, Ontario office.
This position must be able to work 9 AM - 5 PM ET.
With a global team across North America, South America, Central America,

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics.
Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.

This listing is sourced directly from Telus Digital's careers page and normalized into a canonical job model.