Public Partnerships
Support Broker, Supervisor
US CA Remote
Sponsorship not specified$68k-$81kDetected 26 days ago
ComplianceExcelPerformance ManagementCustomer SupportHIPAALeadershipCommunicationMentoringPublic SpeakingMicrosoft Office
About the role
- Additionally, the position plays a key role in stakeholder engagement, program development, and continuous improvement initiatives across Information & Assistance Operations.
Responsibilities
- Supervises and mentor's members of the Support Broker team.
- Fulfills roles of Lead Support Broker as needed.
- Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of Support Brokers.
- Training, Development & Program Support
- Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance. Deliver training to staff on a regular and ongoing basis.
- Co-authors or otherwise contributes to the development of new policies, procedures, training materials and other resources designed to facilitate successful self-direction of services and best practice support brokerage.
- Responds to escalated state program office, Support Broker, Participant and other stakeholder inquiries, complaints, and grievances.
Requirements
- Ability to effectively communicate with colleagues, program participants and other stakeholders.
- Ability to identify, assess and respond to the unique needs of individuals with disabilities.
- Ability to teach and expound on the core tenets of self-directed services.
- Excel at meeting required deadlines
- Education: High School Diploma or equivalent required.
- Substantial professional experience may be considered in lieu of a formal degree.
Nice to have
- Related four-year (BA or BSW) degree preferred.
Compensation
- Range: $68,000 - $81,000 /annually
- This role is eligible for a base salary within the posted range.
- Actual compensation will be determined based on a variety of factors, including skills, experience, and geographic location.
- Compensation may vary for positions based in high cost-of-labor markets.
- At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
Benefits
- 401k Retirement Plan
- Medical, Dental and Vision insurance on first day of employment
- Generous Paid Time Off
Equal opportunity
- PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
Visa & Work Authorization
- disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any
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This listing is sourced directly from Public Partnerships's careers page and normalized into a canonical job model.