Box
Customer Success Manager, Public Sector
Austin, TX · Mid
Sponsorship not specified$100k-$125kDetected 12 days ago
Account ManagementCustomer SuccessLeadershipCommunicationCollaboration
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odds of building a lasting career here
53Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We help companies thrive in the new AI-first era of business.
Responsibilities
- Lead change management efforts to drive adoption of new workflows and behaviors, including stakeholder alignment, enablement and executive engagement
- Partner cross-functionally with Sales, Product, Engineering and Professional Services to:
- You approach your work with a growth mindset and actively look for ways to leverage AI to drive smarter decisions, unlock new use cases, and increase your impact
- Partner cross-functionally with
Requirements
- 3+ years of experience in Customer Success, Account Management, Solutions Consulting, or a related customer-facing role in SaaS
- Demonstrated ability to translate customer needs into practical solutions and business outcomes
- Comfort navigating both technical and business conversations, including discussing integrations, systems, and data flows at a high level
- Solid hands-on experience with modern AI platforms and tools, with enough technical depth to understand, evaluate, and challenge solutions without needing to write production code
- Strong communication and storytelling skills, with the ability to articulate value clearly and persuasively
- If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!
Skills
- WHAT IS BOX?
- Box (NYSE:BOX) is the leader in Intelligent Content Management.
- Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.
Compensation
- Box is committed to fair and equitable compensation practices.
Company info
- Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide.
- Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.
- You won't just advise on AI - you'll roll up your sleeves and help customers become AI-native enterprises.
- Own the post-sales relationship for a portfolio of enterprise customers, with a focus on driving measurable business outcomes and long-term value realization
- Partner with customers to map and redesign critical workflows
- We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.
- Experience working with enterprise customers and engaging with senior stakeholders and executives
Equal opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.
- Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.
- Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
- Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.
This listing is sourced directly from Box's careers page and normalized into a canonical job model.