Robinhood

Customer Experience Manager, Money

Westlake, TX

Sponsorship not specified$111k-$130kDetected 11 days ago

SparkLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementMentoring

About the role

If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Drive performance, coaching, and development for a team handling banking and credit inquiries.
Partner with cross-functional leaders to advocate for the customer and influence the roadmap.
If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.

Strong subject-matter expertise in banking products, credit services, and money movement operations.
Exceptional office experience with catered meals, events, and comfortable workspaces.
Proven ability to lead through change and scale a team in a fast-paced environment.
Exceptional time management, interpersonal, communication, and relationship-building skills.
Passion for coaching, mentorship, and developing future leaders within your team.
Strong critical thinking and logical problem-solving skills to isolate and resolve escalated issues.
A proactive mindset to creatively discover ways to improve productivity and quality for the Customer Experience team.
Leadership expectations
Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here's what we expect from them:
Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

Strong external banking and credit leadership experience (experience from institutions like Capital One or JP Morgan is highly preferred).

Join us in building the future of finance.
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
The largest transfer of wealth in human history.
About the team + role
Sharp problem-solvers.
Builders who are wired to make an impact.
Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
Expectations are high, and so are the rewards.

Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.

This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.