VyStar Credit Union
Relationship Support Associate (Jacksonville Market)
Jacksonville, FL - VyStar Tower · Part-time
Sponsorship not specifiedDetected 21 days ago
Data AnalysisCRMExcelRecruitingHRCustomer SupportResearchCommunicationProblem SolvingTime ManagementOrganizational Skills
About the role
- Part time positions start at a minimum of 30 hours per week.
- This role requires an enterprising style that combines service excellence, transaction accuracy and timeliness, and a proactive relationship approach.
- The RSA contributes to revenue retention by identifying member needs, facilitating smooth service delivery, and escalating opportunities that deepen relationships and expand engagement.
Responsibilities
- Develop and maintain an in-depth knowledge of VyStar products and services, as well as knowledge of competitive products and services
- Support Relationship Managers with research, data analysis, and preparation of member documents as requested
- Schedule and coordinate member meetings, partner reviews, and appointments for Relationship Managers
- Maintain accurate member records and documentation in compliance with regulatory requirements and credit union policies
- Develop strong partnerships with branch teammates and line of business partners
- Perform other duties and responsibilities as assigned.
- All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work.
- To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
Requirements
- High School Diploma or GED is required.
- NMLS is required or ability to obtain within twelve months of start date*
- Notary is required or ability to obtain within twelve months of start date*
- Valid driver's license and ability to travel as needed
Nice to have
- Minimum 2-3 years of experience in banking operations, customer service, or financial services.
- Prior experience in a priority banking environment preferred.
- Bachelor's degree preferred
- SIE (Securities Industry Essentials) preferred.
Skills
- Thorough understanding of banking operations, products, and services
- Advanced understanding of investment and credit solutions
- Understanding of sales and service processes with members, including tele-consulting and problem resolution
- Outstanding service skills with commitment to exceeding member expectations
- Excellent written and verbal communication skills with professional demeanor
- High attention to detail and accuracy in transaction processing and documentation
- Tremendous time management skills to meet deadlines and service level agreements
- Proficiency in problem-solving and ability to exercise sound judgment
- Cultural competency and ability to serve diverse populations
- Understanding of banking regulations including BSA/AML, KYC, and privacy requirements
- Ongoing commitment to personal growth and development
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This listing is sourced directly from VyStar Credit Union's careers page and normalized into a canonical job model.