HomeStreet Bank

Branch Manager

Downey, California · Full-time

Sponsorship not specified$72k-$115kDetected 22 days ago

Business DevelopmentForecastingBudgetingOperations ManagementCustomer SupportLeadershipMentoring

About the role

Mechanics Bank is currently searching for a full time Branch Manager Retail Bank to join our team at our Downey Branch.
Responsible for overseeing the day-to-day operations of a branch, ensuring financial success, customer satisfaction, and staff development.
Exercises executive direction over the office and production staff.

Manages a Retail Branch office and is responsible for overall performance including achievement of production and service goals.
Develops and implements strategies to achieve financial objectives.
Drives team performance to achieve goals thorough huddles, meetings, coaching, direction and leading by example.
Personally performs sales activities.
Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
Develops and executes strategic plan with support of entire branch management team for branch success, including business development, customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.
Manages budgeting and forecasting for the branch.
Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.
Provides support and overall branch management to the operations team.
Supports operations with management of FTE for maximum efficiency and positive customer experience.

High School GED required.
5 years Banking Experience with an emphasis in Sales required.
3-4 years minimum Management Experience required.
Additional experience may be considered in lieu of degree.
Thorough knowledge of small business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Sound working knowledge of small business and consumer credit principles and practices.
Knowledge of current applicable federal and state banking regulations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.

$72,000 - $115,000 annually
Eligible for Retail Incentive Plan
Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.
hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.

Medical, prescription, dental, and vision coverage for employees and their eligible family members
Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits
Health Savings Account with employer contribution
Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit
529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program
Supplemental Health plans, Voluntary Legal and Identity Theft Services
11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

Manages a Retail Branch.
Provides dotted line supervision to the operations staff, ensuring operations management has oversight of compliance and a high level of customer service.
Oversees sales production, service, and human resource related responsibilities.
Achieves sales goals and financial targets for their branch.
Ensures high quality processes and ethical sales in the branch.
Directs and develops subordinates who are providing a full range of banking products and services.
Retains and expands relationships with existing customers and promotes and develops new business.
Represents the Bank in the community.
Models and leads all sales functions inside the branch office.
Ability to communicate effectively with customers and staff from a variety of backgrounds.

This listing is sourced directly from HomeStreet Bank's careers page and normalized into a canonical job model.