Claritas Rx

Claritas Rx

Senior Engagement Manager

United States · Senior

Sponsorship not specified$135k-$150kDetected 16 days ago
Data AnalysisRAGProject ManagementJiraConfluenceCustomer SuccessCommunicationCollaborationOrganizational Skills

About the role

  • Claritas Rx has a nimble Silicon Valley start-up culture.
  • At Claritas Rx, our Engagement Managers are the operational backbone of every Ascend 2.0 implementation.
  • EMs are highly organized, proactive communicators who take pride in full-scale implementations and in delivering each engagement on time, on budget, and on scope.

Responsibilities

  • SFTP/API/EDI setup, agreement sign-offs, partner testing coordination, and data file specification review; serve as the primary point of contact for specialty pharmacies, hubs, specialty distributors, 3PLs, and other data partners.
  • Coordinate closely with the Business Analyst on data specs and configuration timelines and with Customer Engineering on partner testing and non-standard pipeline work; flag discrepancies early and drive resolution before testing begins.
  • build the UAT schedule, distribute test materials, track issues and routing, and document client sign-off in partnership with Customer Success on client-facing UAT coordination.
  • Triage UAT defects and route appropriately - configuration issues to the Business Analyst, custom build issues to Customer Engineering, and data/pipeline issues to Customer Engineering with notification to relevant parties.
  • Proactively surface and communicate implementation risks, scope changes, partner delays, and blockers to the Implementation Director; develop mitigation plans and escalate issues before they impact go-live timelines or budget.
  • Ensure the internal QA gate is completed before any client-facing testing begins - nothing advances to UAT without BA sign-off on configuration and CE sign-off on custom builds.
  • Track and drive implementation activities in Smartsheet, JIRA, and Confluence, including data spec development tickets, file ingestion validation, UOM review, configuration milestones, and UAT issue tracking; coordinate closely with the Delivery Director, Business Analysts, and Customer Engineering to maintain momentum and resolve blockers quickly.
  • Lead go-live readiness checks prior to deployment, verifying that configuration, custom builds, partner testing, and UAT sign-off are complete; own the Implementation-to-Customer Success transition package - documenting configuration decisions, open items, custom builds, and outstanding client requests - to formalize execution handover at go-live (CS has been the relationship owner since SOW signature).
  • Conduct internal "lessons learned" sessions following each implementation, documenting improvements to onboarding workflows, configuration templates, UAT practices, transition packages, and partner communication processes to continuously improve the efficiency and quality of future implementations.
  • Manage the Sales-to-Implementation intake process: validate SOW commitments, align on timeline with Customer Success (the long-term relationship owner from SOW signature), and onboard the delivery team for kickoff.

Requirements

  • Our People Operations Team will handle your onboarding, and all equipment comes directly from us-no purchases required.
  • hands-on experience with trackers for project plan management and

Compensation

  • $135k-$150k

Benefits

  • Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.
  • Maintain the RAID log (Risks, Actions, Issues, Decisions) and lead weekly external client calls; produce structured status updates including project health (Red/Amber/Green), T-minus milestones, and decisions needed.

Company info

  • Claritas Rx brings clarity to the challenges of specialty biopharmaceutical products in the marketplace.
  • In today's highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial.
  • Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights.
  • shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
  • We are a highly collaborative team and prioritize opportunities to connect in person.
  • For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month.
  • These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.
  • In addition to our great environment, we offer a competitive salary of $135,000 to $150,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.
  • Please send a cover letter along with your resume when applying to the position of interest.
  • Claritas Rx embraces diversity, equality, and transparency.
  • We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.
  • We believe the more inclusive we are, the better we are.
  • Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work.
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This listing is sourced directly from Claritas Rx's careers page and normalized into a canonical job model.