Mohegan US
Reservationist
Uncasville, CT
Sponsorship not specifiedDetected 30 days ago
HRISCustomer SupportCommunicationMicrosoft OfficeSharePoint
About the role
- This position is responsible for providing superior customer service via phone and other electronic means.
- Primary Duties and Responsibilities: includes but not limited to:
- Answers and processes all incoming communications with internal and external guests
Responsibilities
- Facilitates processes and creates reservations for Hotel, Events, Restaurants and other amenities in accordance with our criteria, established by Revenue Management department
- Effective listening skills that support effective customer service techniques
Requirements
- Knowledge of GUI, ACSC, LMS, Passkey, Avatar, ACT, Artics, GHS, Stricacity, SharePoint, and Finesse
- Must be able to sit and stand for extended periods of time
- High level knowledge of property information including events, promotions, operational procedures, etc.
- Captures and records after-call reason codes to track types of calls received when required
- Basic knowledge of Microsoft Office and navigating the internet
Skills
- Strong written and verbal communication skills
- Internal training and techniques
- Mohegan Sun's sales techniques
- Basic technology troubleshooting skills
- Excellent verbal communication skills and can write professionally
Compensation
- Annual HR, Compliance, and Cyber Security training
Benefits
- Knowledge of all aspects of the Momentum program and promotes the benefits to transient guests
- Minimum Education and Qualifications
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This listing is sourced directly from Mohegan US's careers page and normalized into a canonical job model.