LeoForce

LeoForce

Data Entry Clerk III

Washington, DC, United States · Mid

Sponsorship not specifiedDetected 1711 days ago
iOSSalesCommunicationProblem SolvingTime Management

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odds of building a lasting career here

16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.

Lottery odds assume a STEM candidate.

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About the role

  • The ideal candidate will be able to solve routine problems independently and know when to request specific direction on more complex problems.
  • This position requires native fluency in written English.

Responsibilities

  • Prior experience in a production application support role troubleshooting, analyzing and providing root cause analysis
  • Serve as first point of contact for various Apple sales provisioning/registration systems, training systems, sales portals and account support, including registration and access assistance.
  • Troubleshoots user access issues utilizing comprehensive practical and theoretical understanding of the applications that help channel resellers sell and support Apple products.
  • Reports and escalates issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support.
  • Consistently provides prompt, reliable, and accurate information to users. Identify opportunities for improvement to support process.
  • Participate in projects and testing efforts related to support.

Requirements

  • Ability to engage and clearly communicate to all levels of the organization.
  • Ability to work independently, efficiently exercising good judgment under deadlines
  • Ability to work an issue from various angles, ask for help when needed, and see a problem through until it is resolved
  • Familiarity with OS and iOS

Skills

  • Excellent interpersonal, analytical and problem solving skills
  • Strong organization and time management skills

Company info

  • SmartRecruiters Test company
  • Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/ or product revenue(s).

Equal opportunity

  • All your information will be kept confidential according to EEO guidelines.
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This listing is sourced directly from LeoForce's careers page and normalized into a canonical job model.