Rox Data Corp

Rox Data Corp

Customer Success Manager

San Francisco · Senior

Sponsorship not specifiedDetected 16 days ago
AWSCustomer SuccessCadence

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a hands-on, customer-facing role.
  • You'll run a clear operating cadence with accounts, keep utilization and value evidence visible, and catch leading indicators before they become churn.

Responsibilities

  • Own a book of post-go-live accounts through Momentum, Growing, At-Risk, and Active Expansion stages with clear success criteria per account
  • Drive adoption and proof of value in the first period after go-live: consumption ramping, value evidence captured, and adjacent-team introductions while goodwill is highest
  • Fertility & family-building support, plus backup care membership
  • SF HQ: daily catered breakfast & lunch, meal allowances, and rideshare support when commuting to the office

Requirements

  • 5+ years in customer success or post-sales, with ownership of retention, utilization, or expansion outcomes
  • Track record managing relationships with VP-level stakeholders or above
  • Experience with technical or AI-native products
  • Strong balance of strategic thinking and operational execution; comfortable moving from an exec QBR to a deployment debug in the same day
  • Demonstrated ability to drive measurable time-to-value and turn healthy usage into expansion pipeline
  • Deep empathy for enterprise customers and a passion for helping them succeed
  • Strong analytical mindset; fluent working with metrics, success criteria, and customer data
  • Experience with technical or AI-native products; able to speak credibly to current trends and tools
  • Be located in or willing to relocate to San Francisco

Nice to have

  • STEM degree or quantitative background preferred

Benefits

  • Competitive pay with considerable equity upside
  • Medical, dental, and vision, including 100% company-paid plans for you and eligible dependents
  • Company-paid life & AD&D, plus short- and long-term disability
  • Unlimited PTO, plus paid sick leave, company holidays, and bereavement
  • Up to 20 weeks of paid parental leave at 100% pay (birth, adoption, or foster)
  • Mental health support, virtual care, and care navigation
  • Pre-tax commuter benefits (transit & parking)
  • Wellness stipend: $375/quarter
  • Learning stipend: up to $2,000/year
  • Internet & cell phone stipend: $25/month
  • Diagnose At-Risk accounts early, own a dated recovery plan, and pause expansion plays until the health bar is met
  • Build the playbooks and reporting that make time-to-value and health management repeatable as the book scales

Company info

  • At Rox https://rox.com/, we believe in empowering people to do their best work.
  • Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling. Just as coding agents 10x'd engineering, revenue agents 10x customer work.
  • We are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context. With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
  • Rox powers Global 2000 leaders in banking, hardware, construction, and sovereign AI, while serving dominant AI winners like Ramp and Cognition.
  • Underlying all of this success is an unwavering, shared belief in the mission, with an unreasonable commitment of doing whatever it takes to make it a reality.
  • Our platform supercharges sellers with autonomous revenue agents to do the manual work so they can focus on what they do best: selling.
  • Just as coding agents 10x'd engineering, revenue agents 10x customer work.
  • We are reimagining the revenue stack by building the world's first revenue operating system, from the application layer to the system of context.
  • With Rox, humans are evolving to orchestrators while agents manage the end-to-end customer lifecycle.
  • Nothing is possible without the world-class team, assembled to redefine how businesses operate.
  • Members on our team have:
  • Founded and exited successful companies
  • Held the highest positions at Google, AWS, Confluent, and New Relic
  • Won IMO and IOI gold medals
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This listing is sourced directly from Rox Data Corp's careers page and normalized into a canonical job model.