Nox Health
Patient Success Coordinator
Hybrid (Alpharetta, Georgia, US)
Sponsorship not specifiedDetected 51 days ago
LogisticsProcess ImprovementCustomer SupportCommunication
About the role
- To be successful in this role you will make sure patients feel supported and confident in using their devices.
- By combining empathy with efficiency, you'll play a vital role in boosting patient compliance and creating a positive overall experience.
Responsibilities
- Patient Support: Confirm device deliveries, provide clear setup guidance, and offer after-hours assistance as needed.
- Logistics Management: Perform daily inventory adjustments, track device status in the HST system, coordinate shipping and returns, and follow up on overdue devices.
- Adherence to 5S principles and practices Operational Support: Step in to resolve issues quickly, ensuring smooth day-to-day operations.
- You'll serve as a key point of support, helping patients navigate the process with confidence and comfort.
- We strive to give more access to the technology and care they need to lead fuller lives.
- About the role The Patient Success Coordinator supports the Home Sleep Test Services (HSTS) program by ensuring patients can easily receive, use, and return their devices.
Nice to have
- Step in to resolve issues quickly, ensuring smooth day-to-day operations.
- Strong communication skills with a patient-first mindset.
- High attention to detail to ensure accurate tracking and timely follow-ups.
Benefits
- About Nox Health Simply put, we believe in the power of sleep.
- As sleep health champions, we want more and more people to wake up to a brighter day every day.
- And, we are making daily progress, as we help more organizations see sleep as transformational and a foundational pillar of health.
- 2+ years experience in patient or customer service facing role Experience working within a clinical healthcare environment.
- Flexibility to provide after-hours support and on-call coverage as needed, in alignment with the department's requirement for 24/7 operational coverage.
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This listing is sourced directly from Nox Health's careers page and normalized into a canonical job model.