Prime Data Centers

Customer Success Manager – Data Centers

McClellan Park, CA, US

Sponsorship not specified$110k-$155kDetected 36 days ago

Stakeholder ManagementCRMAccount ManagementOnboardingCustomer SuccessLeadershipCommunicationCollaborationOrganizational Skills

About the role

We are seeking a customer-focused and strategic Customer Success Manager (CSM) to serve as a trusted advisor to our clients and ensure they achieve maximum value from our solutions.
The ideal candidate will be responsible for driving customer satisfaction, retention, adoption, and growth while fostering long-term partnerships with key stakeholders.

Qualifications Customer Onboarding & Adoption Develop and execute customized onboarding plans to accelerate customer time-to-value and ensure successful implementation.
Drive product and service adoption through proactive engagement, training, and best-practice guidance.
Customer Relationship Management Serve as the primary point of contact for assigned accounts, building trusted relationships with executive sponsors, operational stakeholders, and decision-makers.
Develop a deep understanding of customer business goals, challenges, and growth initiatives.
Develop and execute retention strategies to reduce churn and improve customer satisfaction.
Renewals & Revenue Growth Lead customer renewal activities and collaborate with Sales leadership to ensure successful contract renewals.
Support account growth strategies through proactive relationship management and business alignment.
Cultivate customer champions and support the development of case studies, testimonials, and reference accounts.
Cross-Functional Collaboration Partner closely with Sales, Product, Operations, Engineering, and Support teams to ensure a seamless customer experience.

3-7 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.

Desired Skills and Competencies Bachelor's degree in Business, Communications, Technology, or a related field preferred.

Customer Retention & Success Monitor customer health indicators, engagement levels, and account activity to proactively identify risks and opportunities.

Act as a strategic advisor, helping customers maximize the value of their investment and achieve desired business outcomes.
About the role We are seeking a customer-focused and strategic Customer Success Manager (CSM) to serve as a trusted advisor to our clients and ensure they achieve maximum value from our solutions.

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This listing is sourced directly from Prime Data Centers's careers page and normalized into a canonical job model.