M&T Bank

M&T Bank

Loss Mitigation Liaison I

Getzville, NY

Sponsorship not specified$23k-$38kDetected 1 day ago
Outbound SalesAuditingCustomer SupportCommunicationInternal Audit

About the role

  • This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
  • Communicate liquidation options and explain the foreclosure process as necessary.

Responsibilities

  • Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Promote an environment that supports belonging and reflects the M&T Bank brand.
  • Maintains direct contact with consumers.

Requirements

  • Ability to communicate effectively and professionally over the phone.
  • Proficiency with word processing and spreadsheet software.
  • Understand investor's waterfall and required documents for loss mitigation.
  • Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
  • Knowledge of M&T systems.
  • Bachelor's degree.

Skills

  • Excellent communication and customer service skills.

Compensation

  • M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
  • The pay range for this position is $22.61 - $37.67 Hourly (USD).
  • The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Benefits

  • Education and Experience Required:
  • A combined 4 years' higher education and/or work experience, including a minimum of 1 year collections or customer service experience.

Company info

  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Apply directly at M&T Bank →Create a free account for alerts like thisView M&T Bank immigration profile

This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.