T-Mobile USA, Inc.

T-Mobile USA, Inc.

Mobile Associate, Store-in-Store - Retail Sales

Annapolis, Maryland · Part-time

Sponsorship not specifiedDetected 1 day ago
SalesExcelCustomer SupportLeadershipCollaboration

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • That's how we're UNSTOPPABLE for our employees!
  • They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
  • They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Responsibilities

  • Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
  • With a culture built on growth, inclusivity, and global collaboration, the teams here drive innovation at scale, powered by bold thinking.
  • We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Requirements

  • You are committed to providing exceptional service, and to exceeding customer expectations.

Nice to have

  • High School Diploma/GED (Required) - 6 months of customer service and/or sales experience, Retail environment preferred.

Skills

  • Licenses and Certifications:
  • At least 18 years of age
  • Legally authorized to work in the United States Travel:
  • Required (Yes/No):
  • DOT Regulated:

Compensation

  • $19.50, plus $5.00 per hour training pay.
  • Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.
  • Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
  • All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits

  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • At T-Mobile, our benefits exemplify the spirit of One Team, Together!
  • A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
  • Full and part-time employees have access to the same benefits when eligible.
  • We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Company info

  • T-Mobile US, Inc. (NASDAQ: TMUS), headquartered in Bellevue, Washington, is America's supercharged Un-carrier, connecting millions through its strong nationwide network and flagship brands, T-Mobile and Metro by T-Mobile.
  • Customers benefit from an unmatched combination of value, quality, and exceptional service experience.
  • Proactively engages with a broad range of customers in a highly-traffic retail environment.
  • You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
  • You will continuously learn and improve your skills to provide the best possible experience for our customers.
  • As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
  • Knowledge, Skills and Abilities: Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.
  • Partner with nearby store locations to properly/fully on-board customers.
  • You will proactively reach out to potential customers to further drive sales activity in your location.

Equal opportunity

  • We take equal opportunity seriously-by choice.
  • We are an Equal Opportunity Employer.
  • T-Mobile USA, Inc. is an Equal Opportunity Employer.
  • Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Visa & Work Authorization

  • Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required) Retail Sales Competitive drive and confidence to succeed in a fast-paced sal
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This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.