Onetp
Pre-Authority & Warranty Expert
TPCA HA Ontario · Full-time
Sponsorship not specifiedDetected 32 days ago
AuditingCommunication
About the role
- Join Teleperformance - Where Excellence Meets Opportunity!
- Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.
- We emphasize the importance of our employees, fostering enduring relationships within our teams and communities.
Responsibilities
- Utilize and reference technical documentation, including workshop manuals, Service News, campaigns, and Technical Service Bulletins (TSBs) to validate claims.
- Support warranty audits and contribute to the optimization of aftersales processes and workshop workflows.
- Please note that we may use artificial intelligence ("AI") tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews.
- We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Requirements
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Alternative: Mechanical Certification (typically 3-5 years of technical schooling combined with hands-on workshop experience).
- Specialized Experience: Strong, proven experience in claim assessment, pre-authorization, or warranty auditing is highly appreciated.
- Advanced Diagnostics: Deep knowledge of both mechanical and electronic vehicle diagnostics.
- Industry Processes: Robust knowledge of dealership workshop operations and corporate aftersales processes.
- Repair Mechanics: Thorough understanding of repair cycles, workshop methods, and the economic evaluation of repairs ( determining repair capability vs. replacement costs).
- Documentation: Highly proficient in navigating technical documentation (Manuals, TSBs, Campaigns).
- IT Skills: PC literate and comfortable adapting to claim management and diagnostic software.
- Communication: Excellent interpersonal skills with the ability to effectively communicate, negotiate, and maintain relations with dealer networks.
- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
Nice to have
- Degree in Engineering from Technical University.
- Minimum of 3+ years of hands-on automotive diagnostic and repair experience (preferred).
- Preferred: Degree in Engineering from Technical University.
- Expert Technician: Minimum of 3+ years of hands-on automotive diagnostic and repair experience (preferred).
Skills
- PC literate and comfortable adapting to claim management and diagnostic software.
- Analytical Mindset: Strong attention to detail with the ability to make objective, data-driven decisions regarding claim approvals.
- Benefits & Perks
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid training and 2 weeks of annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supportive environment
- Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.
- Base is 70,000 CAD per year
- Remote - Canada
- Diversity, Equity & Inclusion
Compensation
- Base is 70,000 CAD per year
- Competitive salary with incentive programs
Company info
- Autonomous
- We encourage and trust your decision-making skills.
- Flexible
- We believe in results
- Innovative
- All ideas matter
- Inclusive
- Everyone is Included and everyone wins
- TP is a worldwide leader in client experience management and contact center business process outsourcing.
- With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.
- We also provide services in 300 languages and dialects.
- Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
- Our Work Culture
- At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
- About the job
- We are seeking a highly skilled and analytical Pre-Authority & Warranty Expert to join our Aftersales operations.
- In this role, you will be responsible for evaluating, diagnosing, and authorizing complex mechanical and electronic repair claims submitted by our dealer network.
- You will serve as the technical bridge between dealership workshops and corporate standards, ensuring economic repair efficiency, adherence to warranty policies, and accurate technical assessments.
- Review and evaluate dealer repair requests, pre-authorization claims, and warranty submissions to determine technical and economic validity.
- Apply deep mechanical and electronic diagnostic knowledge to verify repair methods, evaluate repair cycles, and assess cost efficiency.
- Ensure all claims strictly adhere to corporate warranty policies, guidelines, and workshop procedures.
- Act as a primary point of contact for dealership workshops, providing clear guidance on authorization decisions and fostering strong professional relationships.
- It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
Equal opportunity
- If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
- Teleperformance is an Equal Opportunity Employer
- Job Application Accommodation:
Visa & Work Authorization
- ployees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences
This listing is sourced directly from Onetp's careers page and normalized into a canonical job model.