BCBSMA

Sr. Salesforce Business Analyst

Boston · Senior · Full-time

Sponsorship not specified$128k-$156kDetected 5 days ago

Data AnalysisProject ManagementAgileSalesforceProcess ImprovementCommunicationProblem SolvingCritical Thinking

About the role

This role is critical in analyzing complex business needs, defining scope, designing solutions, and driving continuous improvement across commercial operations.
This position is eligible for the Flex persona.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.

Analyze and document a business process to elicit requirements and engage stakeholders to visualize a future state.
Collaborate with cross-functional teams, stakeholders, and end users to gather, document, and validate business requirements.
Manage stakeholder expectations, resolve conflicts, and facilitate consensus on business needs and priorities.
Lead solution design initiatives that align with strategic goals and support operational excellence.
Partner with development teams during implementation to ensure solutions are effectively delivered and meet business objectives.
Support and validate project delivery to ensure the solution meets the requirements.
Perform data analysis to identify trends, uncover insights, and support decision-making.
Create dashboards and reports to monitor key performance indicators (KPIs) and track the success of implemented solutions.
Lead and support work and projects focused on Salesforce enhancements and business process reengineering.
Support change management activities, including impact analysis, training, and communication plans to ensure user adoption and operational readiness.

High school degree or equivalent required unless otherwise noted above
10+ years of business analysis experience
10+ years of hands-on Salesforce experience
7+ years Agile delivery experience
Strong knowledge of business operations, sales workflows, and end-to-end commercial processes
Proven experience in Agile methodologies and complex project delivery
Mentor peers and support end-user training initiatives to foster organizational knowledge and system proficiency.
IIBA certification required (ECBA, CCBA, or CBAP); Six Sigma or Lean certification preferred

$127,620.00 - $155,980.00
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.
We may ultimately pay more or less than the posted range, and the range may be modified in the future.
This job is also eligible for variable pay.
An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

It's in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

We are seeking a highly experienced and results-driven experience Salesforce Business Analyst to work closely with subject matter experts, end users and development teams to ensure alignment and the successful implementation of business solutions, with a strong focus on Salesforce and process optimization.
As an employer, we are committed to investing in your development and providing the necessary resources to enable your success.
Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page.
If this sounds like something you'd like to be a part of, we'd love to hear from you.

This listing is sourced directly from BCBSMA's careers page and normalized into a canonical job model.