Codes Health
Customer Success Lead, Enterprise
United States
Sponsorship not specifiedDetected 90 days ago
HubSpotSalesforceCRMAccount ManagementCustomer SuccessCadenceLeadershipOrganizational Skills
About the role
- Enterprise law firms are our most complex and highest-value relationships.
- You'll be the single point of accountability for account health, expansion, and executive engagement.
- You'll work closely with the Head of CX, operations, and product to translate customer feedback into real improvements.
Responsibilities
- Build and iterate on scalable playbooks for onboarding, QBRs, renewals, and escalations
- Collaborate with the Support Lead to ensure enterprise escalations are resolved quickly and with white-glove service
- Own expansion within your book: upsell volume, additional practice areas, additional offices, and new service lines
- Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.
Requirements
- Demonstrated track record managing enterprise accounts with strong NRR and expansion results
- Experience with CRM / CS platforms (Salesforce, HubSpot, Gainsight, or equivalent)
Benefits
- At Codes Health, we are building the modern platform for medical record retrieval.
- We support practices ranging from Plaintiff Law to Specialty Healthcare.
- Every account has a documented health status; zero surprise churns
- Codes Health · Customer Experience · Hiring 2026
- Own a portfolio of enterprise accounts starting post-sale, from building key relationships to maintaining account health
- Maintain documented account health status for every firm in your portfolio; flag at-risk accounts and lead recovery plans
Company info
- 100% of enterprise customers complete structured onboarding within 2 weeks
- Lead structured onboarding for new enterprise customers - platform training, first case submission, integration into firm workflows
- Be the customer's advocate internally - route feedback to product, operations, and leadership and close the loop with customers on outcomes
- We are a well-funded, rapidly growing team focused on growing 100x from where are today.
- Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.
Apply directly at Codes Health →Create a free account for alerts like thisView Codes Health immigration profile
This listing is sourced directly from Codes Health's careers page and normalized into a canonical job model.