Tnonc
Patient Services Coordinator
TNO - TSC - Garza Plastic Surgery | Nashville, TN
Sponsorship not specifiedDetected 2 days ago
ComplianceOutbound SalesCustomer SupportHIPAAEHR/EMRClinical TrialsClinical ResearchPatient CareResearchCommunicationOrganizational SkillsMicrosoft Office
About the role
- Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient.
- We believe caring for cancer patients is a privilege.
- Obtains patient insurance and demographic information, collects co-pays, collects co-pays, payments, and schedules appointments, including internal and external.
Nice to have
- High school graduate or GED is required.
- Checked off on competencies for registration and scheduling coordinator functions within 90 days.
- A minimum of 2 years' experience in a professional office with customer service required.
- Strong computer skills including Windows file management and MS Office, and e-mail experience.
- Good verbal and written communication skills.
- Ability to work productively and effectively in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Excellent customer service skills.
Skills
- Provide excellent customer service to patients, referring physicians, and all callers to the clinic.
- Answer multi-line phone system courteously; obtain and relay accurate information or transfer calls appropriately.
- Greet and check in patients and visitors for appointments and meetings, ensuring efficient patient flow and monitoring the waiting area.
- Collect co-payments, deductibles, and self-pay balances at time of service; reconcile and submit end-of-day financial reports and deposits.
- Verify patient demographics and insurance; obtain referrals and authorizations prior to visits.
- Track patient movement in the EMR to ensure continuity of care and prevent missed encounters.
- Prepare the EMR for upcoming provider visits, including importing necessary records and documentation.
- Ensure proper documentation and follow-up for canceled or missed appointments.
- Conduct patient check-in and check-out procedures in accordance with clinic policies.
- Assist patients with registration and engagement through the Patient Portal.
- Distribute outbound correspondence, including dictated notes and letters to referring offices.
- Communicate with insurance verification teams for urgent cases, denials, and peer-to-peer requests.
Company info
- We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.
This listing is sourced directly from Tnonc's careers page and normalized into a canonical job model.