FreedomCare
Care Manager (Southfield MI / Field Based)
Southfield, MI
Sponsorship not specifiedDetected 6 days ago
ComplianceSalesforceCRMCustomer SupportHIPAACommunicationProblem SolvingCritical ThinkingTime Management
About the role
- The goal of this service is to provide necessary care while fostering and emphasizing the patient's independence in a home environment that will provide them with a range of care options as their needs evolve.
- Working closely with waiver members, caregivers, and other stakeholders in the business, the Care Manager's goal will be to provide a seamless Customer Service experience, while ensuring that our clients are receiving the care they need.
Responsibilities
- Own It (Drive and ownership)
- Structured Family Caregiving is a caregiving arrangement in which a patient lives with a principal caregiver who provides daily support based on the patient's daily care needs.
- Schedule and perform initial home assessments (virtual and in-person)
- Partner with Care team to monitor Daily Notes submitted by the caregiver for indications that the caregiver may need additional training or support, and document all contact with the caregiver in Salesforce
- Maintain contact with the caregiver, virtual or in person, based on the needs of the waiver member or caregiver identified during the initial assessment
- Partner with Care team in successfully transition newly onboarded waiver members to the ongoing program phase
Requirements
- Perform required "home inspections" to ensure safety and compliance of participants' home and surroundings
- Performs other duties as required or assigned
Nice to have
- 1+ years of experience working with frail or elderly disabled adults and caregivers
- experience updating and maintaining case notes and completing case reviews
- The ability to exercise judgement independently and voice noticeable issues or trends
- Strong verbal and written communication skills
- Strong problem-solving skills
- able to identify issues and escalate when appropriate
- Excellent time management, critical thinking and active listening skills
- able to multitask
Compensation
- On a semi-annual basis (or as required by contract) at a minimum, visit the waiver member and caregiver with the waiver Case Manager to establish communication between all members of the care team; perform additional home visits if the ne
Benefits
- Communicate any concerns regarding the waiver member or caregivers' health, surroundings, safety, or unmet needs to staff RN; participate in coordination with the Waiver or assigned Case Manager
- Function within the timeframes of a fast-paced startup in the healthcare environment
- decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Visa & Work Authorization
- l orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics
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This listing is sourced directly from FreedomCare's careers page and normalized into a canonical job model.