Medtronic

Medtronic

Clinical Specialist, CST - San Francisco Bay Area

Bay Area, California, United States of America

Sponsorship not specified$76k-$114kDetected 1 day ago
LinuxCustomer SuccessCustomer SupportRoboticsVoIPRadiologyCommunicationPublic Speaking

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odds of building a lasting career here

45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role72
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

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About the role

  • We anticipate the application window for this opening will close on - 7 Aug 2026 Careers that change lives start here.
  • A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.
  • As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain.

Responsibilities

  • Maintain system hardware and software to maximize system performance.
  • Performs system preventative maintenance.
  • Acts as the primary Medtronic customer liaison for repair and technical support issues.
  • Maintains familiarity with status of calls and issues at customer sites.
  • Reports necessary complaints and partners with CSM/NRC to ensure full resolution Files weekly site visit and customer contact reports for service improvement purposes Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.
  • Participates in in-house sponsored customer training at designated sites for both internal and external partners Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
  • Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
  • Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
  • Supports more complex, new image-guided products and applications to physicians and hospital staff.
  • Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.

Requirements

  • To be considered for this role, please ensure the minimum requirements are evident on your resume.
  • Must have a valid driver's license and active vehicle insurance policy.
  • Must be able to drive approximately 50% of the time within assigned territory and may require overnight travel.
  • For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
  • The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.
  • The employee is also required to interact with a computer, and communicate with peers and co-workers.
  • A Day in the Life We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region.
  • Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services.

Compensation

  • and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
  • In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

Benefits

  • Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
  • Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.
  • Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
  • Guided by our Mission-to alleviate pain, restore health, and extend life-we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most.
  • At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.

Company info

  • Provide service to customers per their individual needs.
  • Updates customers on tips, shortcuts and suggestions, as appropriate.
  • Provides telephone clinical support to customers.
  • We are committed to building a workforce that brings together a broad range of perspectives and experiences at every level.

Visa & Work Authorization

  • U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact.
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This listing is sourced directly from Medtronic's careers page and normalized into a canonical job model.