Twilio careers

Twilio careers

Senior Customer Success Manager

Remote - US · Senior

Sponsorship not specified$27k-$147kDetected 23 hours ago
Account ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingPublic Speaking

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role88
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
  • Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
  • Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
  • Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
  • Build and nurture new stakeholder relationships to unlock expansion opportunities.
  • Partner with Sales on account renewals and expansion strategies.
  • Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
  • Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.
  • Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

Requirements

  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
  • 6+ years in customer-facing roles (CSM, account management, or consulting)
  • Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
  • Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
  • Required:
  • 4+ years managing enterprise customers with portfolios of $1M+ ACV per client.
  • Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.
  • Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations
  • Intellectually curious, asks critical questions, and challenges ideas for better solutions
  • Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics.
  • Excellent communication skills for engaging executive stakeholders through presentations and discussions.
  • Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.
  • Strong collaboration and influence skills to align internal teams and external stakeholders.

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • About the job

Compensation

  • The estimated pay ranges for this role are as follows:
  • Based in the San Francisco Bay area, California: $130.304,00 - $162,880.00
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.
  • Join the team as our next Senior Customer Success Manager on Twilio's Segment team.
  • The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
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This listing is sourced directly from Twilio careers's careers page and normalized into a canonical job model.