CrowdStrike
Technical Account Manager II - Customer Onboarding (Remote)
USA - Remote · Mid
Sponsorship not specified$86k-$135kDetected 18 days ago
Distributed SystemsLinuxA/B TestingProject ManagementAccount ManagementProcess ImprovementOnboardingCustomer SuccessCustomer SupportResearchLeadershipCommunicationProblem Solving
About the role
- Are you passionate about Internet Security and Customer Advocacy?
- Do you want to work where the people are as committed and as passionate as you are?
- This starts with an internal hand-off with Sales all the way to a successful deployment, and hand-off to the sustained Technical Account Manager.
Responsibilities
- Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed.
- Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.
- Drive support cases to ensure issues are being resolved in a timely manner
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Requirements
- Bachelor's Degree or equivalent experience
- Experience working with Windows Server Operating Systems
- Knowledge of enterprise web technologies, security and cutting-edge infrastructures
Nice to have
- Bachelor's Degree in Computer Science or equivalent
- ITIL or PMP Certification
- 5+ years of Customer Success/Project Management/Technical Account Management experience in SaaS organization
- Deep expertise in Linux and Mac platforms
Skills
- Ready to join a mission that matters?
- Excellent communication skills, written and verbal
- Proven problem-solving skills
Compensation
- Market leader in compensation and equity awards
Benefits
- Market leader in compensation and equity awards
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Create knowledge base content to capture new learning for reuse throughout the company and user base.
Company info
- As a Customer Onboarding Technical Account Manager with CrowdStrike you will engage with a wide range of customers post sale and lead them through the integration process.
- In this role, you will be responsible for assisting with provisioning new customers, documenting and overcoming challenges in the Onboarding phase, and setting our customers up for long-term engagement and success.
- Engage with customers at all levels of their organization, from the front lines of the SOC to the C-suite.
- Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
- Onboard new Mid-Market CrowdStrike Premium Support Customers
- Work with customers and account teams to identify and deliver success criteria for the first 90 days
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This listing is sourced directly from CrowdStrike's careers page and normalized into a canonical job model.