Tipalti
Customer Success Manager
Toronto, Ontario, Canada
Sponsorship not specified$84k-$105kDetected 8 days ago
Project ManagementJiraSalesforceAccount ManagementAccountingERPRecruitingCustomer SuccessZendeskCommunicationCollaborationMentoringPublic SpeakingOrganizational SkillsAccounts Payable
About the role
- Tipalti is one of the world's fastest-growing fintech companies.
- Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion.
- Tipaltians are passionate about the work they do, and keen to get the job done.
Responsibilities
- Develop and maintain strong relationships with a portfolio of 45+ clients during each stage of their journey after implementation, assisting with and continuing through full adoption and beyond.
- Drive brand loyalty, customer satisfaction, and advocacy
- Work closely with Sales, Sales Expert(s), Solutions Consultants, Implementation, Support, Product, and Marketing to proactively collect, receive, share, and action on feedback to drive collaboration and adoption.
- Use data to prioritize and change prioritizations internally across the organization to help drive an exceptional customer experience.
- Tipalti is fueled by a commitment to our customers and a desire to build lasting connections.
- We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups, and maintain an equitable Talent Acquisition process that is free from discrimination.
- You will be our customers' primary point of contact, responsible for creating raving Tipalti fans by building and maintaining strong, long-lasting relationships.
- We free finance professionals to lead by modernizing the entire payables operation.
Compensation
- $84,000 - $105,000 CAD annually.
- $92,400 - $115,500 CAD annually (includes base salary plus target bonus/commission).
- The compensation information, above, reflects our reasonable expectation for this role based on several factors, including current market conditions.
- Final compensation will be determined through individual assessment of experience, skills, qualifications, and other job-relevant factors.
- We are committed to equitable compensation practices in compliance with applicable employment laws.
- Bonus: Target bonus is 10% of base salary.
Benefits
- Your focus will be on the health of your customer relationships, experience, engagement, adoption, retention, and product expansion with our customers.
Company info
- Our mission is to elevate how finance teams operate in the global economy.
- We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency.
- We are the AI-powered platform that automates finance.
- Our client portfolio includes high-velocity businesses such as Amazon Twitch, GoDaddy, Roku, WordPress.com, and ZipRecruiter.
- We work hard for our 99% customer retention rate which is built on trust, reliability and innovation.
- Tipalti means we handled it" - a mission to which we are constantly committed.
- Accommodations
- Tipalti champions inclusive teams, in which every voice counts.
- We are committed to recruiting diverse candidates with varied personal experiences and abilities.
- As an equal opportunities employer, Tipalti complies with employment and human rights laws across the various jurisdictions in which we operate.
- Should you require reasonable adjustments or accommodations during the recruitment process, including access to alternate formats of materials, meeting spaces, or other accommodations that could better enable your full participation, please reach out to hr@tipalti.com for assistance.
- We may use artificial intelligence and automated systems (collectively "AI") to screen, assess, and select candidates during our recruitment process.
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This listing is sourced directly from Tipalti's careers page and normalized into a canonical job model.