Santander US

Santander US

Jr. Relationship Analyst

Miami · Junior · Full-time

No sponsorshipDetected 1 day ago
ComplianceExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

  • It's a chance for driven professionals to grow, learn, and make a real difference.
  • If you are interested in exploring the possibilities We Want to Talk to You!
  • Certifications: - No Certifications listed for this job.

Responsibilities

  • You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.

Requirements

  • 0+ Years Experience in Microsoft Office (Outlook, Excel, and Word).
  • Proactive, with an ability to suggest improvements.
  • Portuguse is required only if servicing clients from Brazil.
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Education:
  • Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required
  • Qualifications:
  • 0+ Years Experience in Microsoft Office (Outlook, Excel, and Word) - Required.
  • Excellent customer service skills.
  • Well organized, detail oriented and exceptional problem solving and follow-through skills.
  • Exceptional communication skills (verbal, written, presentation, and interpersonal).
  • Bilingual: English, and Spanish. Portuguse is required only if servicing clients from Brazil.
  • Certifications:

Nice to have

  • 0+ Years Experience in customer service, preferably in private banking or related industry - Preferred.
  • 0+ Years Experience in T-24 software - Preferred.
  • 0+ Years Experience using DocuSign and Appian system - Preferred.

Skills

  • Assist clients with basic inquiries on balances, transfers, loans, and card services.
  • Guide clients through standard applications and accompany them during in-person transactions.
  • Resolve simple issues with supervision and escalate complex or sensitive cases appropriately.
  • Provide consistent, high-quality service aligned with the bank's standards.
  • Prepare standard onboarding documentation and client forms using Appian and DocuSign.
  • Handle routine client communications, ensuring timely follow-up and accurate recordkeeping.
  • Enter and track wire transfer requests, escalating irregular or complex cases to higher levels.
  • Assist in preparing loan documentation and monitoring overdrafts under guidance.
  • Update client investment profiles and assist with the preparation of proposals.
  • Execute FX transactions and purchase orders following established verification protocols.
  • Promote the use of DocuSign, Veridas, Mobile Apps, and other digital tools.
  • Encourage clients to adopt digital channels and provide feedback on system improvements.

Compensation

  • $45,000.00 USD Maximum:
  • $80,000.00 USD
  • The base pay range for this position is posted below and represents the annualized salary range.
  • For hourly positions (non-exempt), the annual range is based on a 40-hour work week.
  • The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Benefits

  • Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
  • Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Company info

  • Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization.
  • Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible.
  • This is more than a strategic shift.
  • We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.
  • If this sounds like a role you are interested in, then please apply.
  • We are committed to providing an inclusive and accessible application process for all candidates.
  • If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.

Equal opportunity

  • At Santander, we value and respect differences in our workforce.
  • We actively encourage everyone to apply.
  • Santander is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Visa & Work Authorization

  • Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
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This listing is sourced directly from Santander US's careers page and normalized into a canonical job model.