AXS
Ticketing Supervisor
Denver, CO · Mid · Full-time
No sponsorship$57k-$65kDetected 37 days ago
Customer SupportCommunicationCollaborationProblem Solving
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- Our new Ticketing Supervisor will be responsible for the configurations of events in the AXS ticketing system and operates on-site ticketing and box office services for City of Denver-owned venues.
- Acts as a relationship manager on behalf of the City of Denver and AXS for promoters and event organizers.
- Advises, assists, and advocates for events at City of Denver-owned venues.
Responsibilities
- Works with event promoters to develop a deep understanding of each event and its unique challenges.
- Create staff schedules to optimize the allocation of personnel resources on a weekly basis, ensuring efficient and effective utilization.
- Manages customer needs and requests in a professional manner.
- Troubleshoot and resolve or escalate technical support Issues.
- Develop expertise on all products/services, remaining current with all new releases.
- Strategically push business initiatives to each promoter as they interact and build events (Resale, AXS Premium).
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host
- reach beyond traditional boundaries to support the communities in which we operate
- AEG may require an employee to perform duties outside their normal description.
Requirements
- 2+ years live event ticketing and event programming experience.
- Experience with planning, delivering, and supporting ticketing and reservation services, ensuring smooth event operations.
- Working knowledge of Business Intelligence.
- Demonstrated experience with fostering collaboration and effective teamwork among staff members and with event promoters.
- BA/BS degree in business or a related field
- 2+ years live event ticketing and event programming experience. Box Office management experience highly preferred.
- Strong Customer service experience.
- Strong problem solving and decision making skills.
- Strong digital literacy skills, including familiarity with ticketing and reservation systems and related software.
- Adept at maintaining a growth mindset, showing agility in adapting to evolving industry practices and technology.
- Effective communication and customer service skills.
- Detail-oriented and organized.
- Demonstrated ability to lead/supervise a team
- At AXS, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box " in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
- Pay Scale: $57,000-$65,000
Nice to have
- Box Office management experience highly preferred.
Compensation
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
Benefits
- Currently, full time employees are eligible for these benefits on the first day of employment.
- Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
Company info
- https://solutions.axs.com/careers/
- For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment.
- Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world.
- We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box" in the job description, we encourage you to apply anyway.
- You may be the right candidate for this or other roles.
- We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
- AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.
- AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.
- More about AEG
- We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
- Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
- We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.
- Assist staff, customers, and promoters in resolving complex issues and problems related to reservations and ticketing.
Visa & Work Authorization
- Employer does not offer work visa sponsorship for this position.
This listing is sourced directly from AXS's careers page and normalized into a canonical job model.